Warranty

BEESPOKEHOME warrants to the original purchaser, that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components. Beespoke Home is responsible for the replaced or repaired component(s) and any shipping cost. Customer is responsible for dis-assembly and reassembly of provided component(s).

All warranties are non-transferable and are limited to the original purchaser with proof of purchase. In no event shall Beespoke Home be liable for incidental or consequential damages resulting from the use of the product.

PRODUCTS WITH MIXED MATERIALS

Teak1 years
Stainless Steel + Aluminum1 years
Textilene1 years
Woven Products (Synthetic Wicker)1 years
Sunbrella Fabric2 years
Non Sunbrella Fabric1 Year Manufacturer’s Warranty on Stitching
Umbrellas1 years

EXCLUSIONS

This warranty does not cover defects or damage caused by:

  • Improper assembly
  • Modification/s after purchase
  • Intentional damage, accident, misuse, abuse, or negligence
  • Normal wear and tear which includes weathering and checking
  • Damage that was a direct effect of weather related conditions

Note: Teak will require cleaning from time to time, depending on the environmental condition it’s in. Regular cleaning of at least twice a year from surface dirt, environmental buildup, and everyday use will ensure a longer life of the furniture.

Furniture purchased before 2020 is excluded from the Lifetime Warranty.

CUSTOM CUSHIONS

ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer’s Own Material) ARE FINAL AND NOT RETURNABLE, unless error is in manufacturing.

COMMERCIAL WARRANTY

All Beespoke Home furniture warranties are limited to two years of commercial use. The exception to this policy is our umbrellas which carry a one (1) year commercial warranty only.

CONCEALED DAMAGE

We highly recommend that you unpack all packages within 48 hours of delivery of your order. Notify us and the carrier’s agent of any damage to the product. Save all cartons and packing materials so that they can be used in the case a return is necessary. Take digital photos of the damaged product and packages for claims where applicable.